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Messages 5 Points 1. Hey guys, I've been having an unexplained problem for a few days now. My device is displayed as offline in the HikConnect app. The router is online, the web interface is accessible via the IP of the device and in the configurations the connection to HikConnect is shown as online. If I want to connect the device to the app it says that the device is connected to the router but cannot connect to the internet.How To Unbind Hikvision Device From Hik-Connect App
But the device can be reached via the external IPUnbinding a Hikvision device is not something that is required all that often, in most cases you can do the unbind from within the Hik-Connect app. As long as the Hikvision device has been set up correctly on your local network, then the process of unbinding should be pretty simple. Follow the steps below to unbind your Hikvision device.
Step 1. Step 2. Click Refresh and select the device you want to unbind by ticking the box next to the device on the far left of the list. Step 3.
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There are though some rare cases when the user does not have access to the Hik-connect account that the device is bound to, for example, if you have purchased a used device that has not been properly disconnected from its previous owners Hik-connect account or if you added the device to an employee's account and they leave without removing the device from the app correctly.
Last edited by a moderator: Feb 7, The Hik-Connect Hikvision-made app enables the users to view their cameras remotely on the phone. However using this app one device can be added into one account only. But what would you do if you want to share your cameras?
Unbind Device from Its Original Account
This is where the Share function of Hik-Connect comes into use. In other words, with the share function, other accounts could watch the stream shared by others without adding it. These softwares enable you to share device to others, or manage the device shared by others. You can set different privileges for different users, for example you can allow the accounts which receive your share to live view, watch the playback, receive alarm push, start a two-way audio or use the PTZ function.
Share device via Hik-Connect app Step 1. Open up Hik-Connect app on your smartphone and login to your account. Make sure the app is updated to the latest version. Step 2. Step 3. Set up the account you want to share with. You can tap the Email Address field or the Mobile Phone Number field to set up the account that you want to share with.
The mobile phone number should contain the country code. Once you select a country, the region number will be filled automatically. If you did register the account before, you can find the account in the History interface. Tap History in the Share Device interface to enter the History interface. All the deleted account information that you have shared with will be listed there. Select an account. The account information will be filled in the Share Device interface automatically.
Step 4. Tap the plus sign to enter the Select Device interface. Select the device you want to share. Step 5. Tap OK to go back to the Share Device interface. The device you selected will be listed here.
Tap the device to set up the privileges you want the account to have. Login with your account username and password. When you share your device, the other part will receive the sharing messages, basically telling them that a new device is shared with them.
You can go to check the sharing immediately or you can check it later. Receiving Hik-Connect shared device via phone app.
Step 1. The sharing messages will be listed in the interface. Tap Accept.Thank you for contacting Hikvision North America. Products sold in other areas are supported by our regional Hikvision offices. Effective April 20thto better serve our growing customer base, Hikvision USA and Canada is pleased to announce the new procedure of password reset. We are providing complete instruction for password reset process.
According to the different model number and firmware version, there are several different methods for restoring the default password or resetting the password. If the email was sent outside of normal business hours, the reply will be sent on the next business day. For your protection and to prevent unauthorized access, a password reset can be performed only when you are physically with the device or have access to a computer on the same network as the device.
By requesting a password reset for your Hikvision product s on this website you acknowledge that you are authorized to initiate the password reset and take full responsibility for this action.
This new procedure is one example of our effort to provide a good technical support service in a timely manner. We thank each of you as customers for your loyalty and your cooperation each time we make a change for the better.
Password reset via local monitor. Password reset via Local GUI. List of supported device model. Password reset via SADP software.
Password reset via iVMS To expedite your password reset assistance, please provide us with the correct information. You can download the above instruction before proceeding with password reset form. Click here to find a Hikvision branch office nearest you.
How to downgrade Hikvision cameras (firmware downgrade)?
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Keamanan Siber. Kemampuan dan Langkah Hikvision untuk Perlindungan Siber. Memungkinkan kecerahan dan warna jelas tiada banding, sekaligus gambar yang sangat tajam dan jernih dalam pencahayaan ultra rendah.
HikCentral Software. Pemilih Produk. Teknologi Inti Hikvision. Inovasi untuk Dunia yang Cerdas dan Aman. November 28, Convergence of video and audio will be a new trend for security industry.
Learn More. November 27, Hikvision provides high resolution cameras to Moscow Zoo for panda observation. Hikvision has sponsored 20 cameras to Moscow Zoo for giant panda observation and research.Here we will show how to downgrade Hikvision cameras and go from a newer firmware to an older one. Basically the procedure is to forcefully flash the old firmware on the camera by using the TFTP method. Follow the steps below one by one.
Note: If the firmware version of your camera is 5. With firmware 5. Many of the Hikvision cameras run on customized or modified firmware, so in many cases the downgrade can be done even if the firmware on the camera is 5. Downgrade the firmware at your own risk. Here we will show how it can be done.
Step 1. Download the Hikvision firmware the version you intend to downgrade to your computer. You can check the Hikvsion firmwares on our website or on the Hikvision official website. Make sure you get the right firmware. Step 2: Extract the digicap. Step 3. Follow the TFTP procedure which is explained and demonstrated here. Put the old firmware at the root folder of your computer e. If it takes too long and the downgrade is stuck, close the TFTP updater and try again.
If still the same, that means your camera cannot be downgraded. Your email address will not be published. Notify me of follow-up comments by email. Notify me of new posts by email.
How to unbind a Hikvision device using the SADP on a computer